Personalized Bear Kids Engraved Tumbler

Our customer service email is help@lemonsareblue.com

• Orders typically take about 5 days to ship but please see the item description to get the most accurate time frame as it varies per product and season.  Some products may take up to 2 weeks to ship.
• All Lemons Are Blue orders are custom made and printed-on-demand individually when you order.  In other words, we don't have boxes of products ready-to-ship. This allows us to add personalization to items or customize as you want.
• Orders usually take up to 3-5 business days to arrive once shipped for USA domestic orders.  International orders can take up to 14 business days to arrive after shipment. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time. 

• Please confirm your personalization is 100% correct when you place your order - these orders cannot be changed 24 hours after order is placed!

• You will receive an email upon creation of the shipping label, which means your order has been created and is getting ready to be shipped.
• Please review the emailed receipt we send after each order is placed to see the most up-to-date processing times.

• Please see sizing charts on each product sales page for apparel.  

• We offer hassle-free returns! Please email help@lemonsareblue.com with your name, order #, and reason for returning.
• If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost. 

*Exchanges must be made within 60 days from the date your item was delivered. 

• ABSOLUTELY! If you don't love your Lemons Are Blue item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. Simply contact customer service and let them know you are returning the item and once we receive the item and inspect it a refund will be issued.
• Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly. Also, please allow 2-3 business days to have the amount refunded back onto your form of purchase. Once a refund is processed you will receive an email notification.

Returns Address: Lemons Are Blue (Attn: RETURNS): 419 S. Illinois St., Wichita, KS  67213