When will my order ship?
We’re committed to getting your order to you as soon as possible, and as soon as your order comes through, we go straight to work.
First, we process the order — we do the nitty-gritty backend stuff and prep the files needed to print your item.
Second, we decorate (laser engrave, send to the color printer, dye sublimate, etc). We make every item to order, so sometimes this step might take several days, depending on volume and orders ahead of yours.
Third, we clean and package your item. You will receive tracking either when your item has been sent to the printers (like our canvases), or when it's actually in the box and on the way out the door, like most other items. Because often times labels aren't made until after your order has been decorated, we often aren't able to cancel/change orders even though you haven't received a notification that we've shipped the item.
A tracking number will be provided so you can track your package as many times per day as you wish once the item is processed and shipped.
Processing times:
- We strive to get all orders to our shipping provider within 7 business days, though at times, our volume can be unpredictable or we may have a misprint that delays your order.
- Please use our chat feature to ask about current processing times if you need it guaranteed by a certain date. We can also expedite shipment for an extra fee. Please chat with us to guarantee availability.
Shipping times typically take anywhere from 2 to 10 days.
Can I cancel my order?
- Yes... Please email us at Help@LemonsAreBlue.com to cancel as soon as possible. If it is a personalized item and production has already started on it, we cannot cancel the order. We immediately send blankets, towels, and apparel to print, and these items cannot be cancelled. Please review your personalization carefully. We may be able to catch other items before they go to print. If we don't immediately respond to your email, please use our chat feature and leave us a message. Chat is checked more frequently than email.
- Jewelry items are started within 1 business day of ordering as these items sometimes are hand engraved before they are assembled. If it's been more than 1 business day of ordering a jewelry item and it's personalized (engraved on front or back) these cannot be canceled.
How do you handle non-personalized returns?
- Please send item within 60 days of your purchase to receive a refund. The item must be in new condition.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly. Please allow 2-3 business days to have the amount refunded processed.
- Once a refund is processed you will receive an email notification. Depending on how you paid it may take 2-3 more business days for the funds to arrive.
- If item was ordered incorrectly by customer, then customer will be responsible for shipping fees back. If item was sent incorrectly to the customer, simply take a picture of item and donate it and email our Help team. We'll send you the correct product. No need to send product back.
Please mail to:
Wichita Gift Co
Attn: Lemons Returns
4600 W Kellogg Dr, Ste E103
Wichita, KS 67209
How do you handle non-personalized item exchanges?
- Please send the item you would like to exchange along with a note to our warehouse. Once we have received your exchange, we will send your new item.
- Please allow 5-7 business days for restocking and processing on all exchanges. Some items may not be exchanged, and will be noted in it's description. We only accept exchanges within 60 days from date of purchase.
- If item was ordered incorrectly by customer, then customer will be responsible for shipping fees back.
- If item was sent incorrectly to the customer, simply take a picture of item and email our Help team, then donate the mistake as you see fit. We'll send you the correct product. No need to send product back.
Wichita Gift Co
Attn: Lemons Returns
4600 W Kellogg Dr, Ste E103
Wichita, KS 67209